Shipping policy
Shipping Policy
Thank you for your order! We are committed to providing you with timely delivery and excellent service.
1. Shipping Timeframe:
- Delivery Estimate: Orders are typically processed and shipped within 1-3 business days. Please allow 3-14 business days for delivery from the date of shipment.
- Shipping Delays: Delivery times may vary based on factors such as shipping carrier and location. We appreciate your patience.
2. Shipping Methods:
- Carrier: We use CJPacket for shipping. Shipping methods and rates will be provided at checkout based on your location.
- Shipping Charges: Shipping costs are calculated based on the delivery address and are added to your order total at checkout.
3. Order Tracking:
- Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking information to monitor your shipment.
4. Address Accuracy:
- Delivery Address: Ensure that the shipping address provided at checkout is correct. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
5. Lost or Missing Packages:
- Disclaimer: Once a package is shipped, it is the responsibility of the shipping carrier to deliver it. If a package is lost or goes missing, we are not liable for the loss. Please contact the carrier directly for any issues regarding lost packages.
- Customer Support: If you experience issues with your shipment, please contact us at Scrubcleanusa@gmail.com and we will assist you with the carrier’s claims process.
6. Contact Us:
- For questions or concerns about shipping, please reach out to us at Scrubcleanusa@gmail.com
We appreciate your understanding and thank you for choosing us.